Support & contact
Questions, bug reports, accessibility feedback, or help with a scan, the browser extension, or your account — we're glad to help.
Email us any time:
support@pilotmain.comA real person replies, usually within one business day. Accessibility barriers on our own site are treated as priority bugs.
The browser extension isn't scanning a page
It can only scan normal web pages (http/https). It can't scan browser settings pages, the Chrome Web Store, or a blank tab. Reload the page and click Scan again.
My grade seems low — is the tool wrong?
The scan runs axe-core (the engine professional auditors use) against WCAG 2.1/2.2 AA and reports only what it can actually detect. See what automated scans can and can't prove — automated testing catches a meaningful share of issues but never everything, which is why we're honest about its limits.
How do I cancel a paid plan?
Open your dashboard and click “Manage billing” to cancel, change your card, or view invoices through Stripe's secure portal.
Do you collect my data?
The browser extension runs entirely in your browser and collects nothing. For the website and accounts, see our privacy policy.
Can you do the work for me?
Yes — we offer an expert-reviewed audit (deep scan plus manual keyboard, focus-order and screen-reader checks, delivered as a prioritized remediation plan). Email us to start.